Help Center

Each pair is handcrafted using premium leather, designed exclusively for the modern, elegant woman. Our styles blend timeless sophistication with everyday comfort, offering luxury without compromise.

Cool Cami is proudly a UAE-based luxury footwear brand, with a deep passion for craftsmanship and fashion rooted in the region’s rich style culture.

Yes, all our footwear is made from 100% genuine leather, carefully sourced for its durability, comfort, and luxurious finish.

Our sizes follow standard European sizing. A detailed size guide is available on each product page to help you select the perfect fit. Still unsure? Contact our support team — we’re happy to assist!

Currently, we ship across the UAE. For international orders, please reach out to our support team to check availability and custom delivery options.

Customer satisfaction is our top priority. If your shoes don’t fit perfectly, you may request an exchange within 14 days of receiving your order. Items must be unused, unworn, and returned in original packaging.

Yes, we accept returns and exchanges within 14 days of delivery. Products must be returned in original condition with all packaging.
Note: Sale items and customized orders are non-returnable and non-exchangeable. Please refer to our Return & Exchange Policy for full terms.

Orders are usually delivered within 4–6 working days across the UAE. During sale periods or custom requests, deliveries may take slightly longer.

Shipping is free of cost

Yes, once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your shipment in real-time.

You can reach us via our Contact page, WhatsApp, or email. Our dedicated team is here to assist you 7 days a week.